If you have a complaint about any aspect of Radio Shields output or activity, we have put in place a Complaints and Grievance Procedure to deal with your complaint.
Please note that Radio Shields is owned and operated by Radio Shields NE Community Interest Company under a DAB and community radio licence
Radio Shields on-air output is licensed and regulated by the broadcast regulator OFCOM and we are under an obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.
Please note that OFCOM does not regulate any activity online or on social media.
If you hear something on air you think is wrong, please contact us in the first instance. We’d like to help put things right.
You can contact our Board of Directors to discuss anything you have heard on air. Please email firstname.lastname@example.org and your complaint will be fully investigated with a written reply within 14 days.
You can also write to
The Board of Directors
59, Westoe Road
Tyne and Wear
If we are unable to resolve your issue, you can then make a formal complaint to Ofcom by contacting them and including our initial response to your complaint.
Ofcom Contact Centre
2a Southwark Bridge Road
You can also call Ofcom on 0845 456 3000 (local rate) or email email@example.com.